FAQs
❓ Frequently Asked Questions
🛒 Orders
Q: How do I place an order?
A: Simply browse the products on our website, add items to your cart, and proceed to checkout using your preferred payment method.
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or cancelled within 2 hours of placement. Please email us as soon as possible at info@kartlystore.in.
🚚 Shipping
Q: When will my order be shipped?
A: Orders are processed within 1–2 business days. Once shipped, you will receive a tracking number via email.
Q: How long does delivery take?
A: Delivery typically takes 3–7 business days, depending on your location.
Q: How do I track my order?
A: You will receive a tracking link via email once your order is shipped. If not, feel free to contact us at info@kartlystore.in.
🔁 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 7 days of delivery for unused products in original condition. Please check our return policy page for full details.
Q: How do I request a return or refund?
A: Email your order number and the reason for return to info@kartlystore.in. Our team will guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within 3–5 working days after we receive and inspect the returned item.
💳 Payments
Q: What payment methods do you accept?
A: We accept UPI, debit/credit cards, net banking, and Cash on Delivery (COD) if available.
Q: Is my payment information secure?
A: Yes, all payments are encrypted and processed through secure payment gateways to ensure safety.
🎁 Products
Q: Are your products original and quality-checked?
A: Yes! All products listed on Kartly are 100% genuine and go through strict quality checks before being shipped.
Q: The product I want is out of stock. What should I do?
A: You can email us at info@kartlystore.in to request a restock notification or explore similar options on our site.
📩 Still need help?
If your question isn’t listed here, feel free to contact us at info@kartlystore.in — we’re happy to help!